Shipping Policy
Shipping Policy Content
Refund Policy
Refund Policy Content
Store Policy
Shipping Policy
We use the most cost effect method possible, in most cases we use Australia Post. Post time, of course is out of our control.
Return Policy
We are unable to accept returns on items due to 'change of mind' as these items are made to order, and therefore, cannot be resold.
Should an item arrive broken, please send us pictures within 7 days, so we can work with you to resolve any issues.
As all products are hand-made, minor imperfections may be a characteristic of any item, but if a refund is deemed appropriate, the item will need to be shipped back to Timber Tots, at your expense.