Any credit claims must be notified within 14 days from receipt of goods and the invoice number must be provided. Otherwise, all goods are deemed to be received in good order. "We take extra care to pack all your items carefully, but, being giftware, items occasionally do get damaged in transit. If you find some of your stock is damaged on arrival, please be sure to report it within 14 days of delivery. If you'd like your issue processed faster, we recommend that you take a photo of any damage and email to help@tradingtree.com.au" Please be sure to include invoice number and product code of the damaged item. Please note: For smaller pieces (forexample magnets) we respectfully ask that simple breakages be fixed in store.

No policy found

Shipping Policy

We aim to send out your order within 3 working days (subject to stock levels).

Please note: there may be slightly longer delivery timeframes during trade fairs and peak periods. If there's going to be an extended delay, we will contact you.

Once an order has been placed we cannot accept cancellations or order changes. We process over 10,000 lines a day, and it's extremely difficult to change an order when it's in progress.

Damaged on delivery:

We take extra care to pack all your items carefully, but, being giftware, items occasionally do get damaged in transit. If you find some of your stock is damaged on arrival, please be sure to report it within 14 days of delivery. We'll let you know how to return the item and either replace it or issue a credit note.