Rox Lox Haircare

Australia

0424399573

contact@roxloxhaircare.com.au

Rox Lox began as a passion project, when I like many others decided it was time to reduce plastic use and waste in my daily life as much as possible.

As a busy hairdresser this was a difficult task with the amount of bottles of hair products I bought, sold and used everyday. It was crazy! I wanted to make a change for myself, my clients and the entire hairdressing industry.

I had heard about shampoo & conditioner bars being the latest trend for exactly this reason, but all the feedback I got from my clients and friends that had used them said they were pretty disappointed with the results. I decided with all my experience and industry knowledge surely I could make this work. That day I enrolled in a diploma of natural haircare formulation and it changed my entire perception of haircare and the products I’d been using for years. Delving into the science I now not only wanted to reduce plastic, I needed to eliminate harsh synthetic ingredients and pollutants within the products themselves. Not only for environmental factors but for health reasons!

As I began formulating and creating the range I made a commitment to myself that these products had to be different, they had to be natural, sustainable, and more ethical but as a working hairdresser, they had to be of professional standard. I would not compromise on quality results to achieve my mission, and I didn’t have to.

Welcome to the Rox Lox family!

Minimum amount of order = 200$
Products
Policies
Shop policies

Shipping Policy

Shipping Policy Content

Refund Policy

Refund Policy Content

Store Policy

Shipping Policy

Australia Post are experiencing some delays due to increased volume and workplace restrictions. Please see Australia Post website for further information. All Australian online orders via standard shipping are anticipated to be delivered within 3-7 business days after dispatch for QLD, VIC, NSW and 7- 10 business days for SA, WA, TAS and are shipped via Australia Post. All parcels sent must be signed for. Rox lox haircare accept no responsibility for lost or missing orders if you have given permission for the parcel to be left unattended without being signed for.

Damaged or faulty items

For items that arrive broken or damaged, take an immediate photograph of how they arrived. For any items that arrive broken or faulty we will provide a store credit or replacement if we are notified within 21 days of receipt. Please do not dispose of the item until we have had the chance to speak with you.

Returns Policy

Within the ACCC Consumer guarantee guidelines, we are happy to offer a store credit on items that are returned to us unopened and unused, provided we are notified within 21 days of receipt and the item is returned within 7 days of contacting us. Please note that Rox lox haircare are not responsible for any return shipping costs.