Lotus tea light candle holder

Shipping Policy

We ship our orders Australia-wide. All of our products are made to order. We intend on having all orders processed and completed within 3 days but please allow up to two weeks for your order to be completed, before postage, during peak periods.

Once your order has been shipped, we cannot accept responsibility for loss or any damage to your package. Please note we can not be held responsible for postage delays that occur after your order has left our care.

Shipping includes careful packaging of delicate items, and Australia Post delivery. A tracking number will be included so you can track your delivery.

Returns, Exchanges and Refunds

We can not take responsibility for lost or damaged goods once it has left our care. We do not offer refunds or exchanges on personalised and custom orders.

Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly and photographed before it's sent.

If your item arrives damaged please contact us within 48 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you. We'll assess on a case-by-case basis, and it's at our discretion to determine whether an item can be returned and replaced or repaired on the basis of damage.

Where repair or replacement is deemed necessary by our team, your initial item must be returned to us in an unused condition, including all original packaging. All return costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.

We reserve the right to refuse returns if they don't meet the conditions above.

Refunds and replacements will not be offered if the customer:

• simply changes their mind
• decides they do not like the purchase
• decides they have no use for it.