Helenica Necklace

Shipping Policy

We aim to send orders within 24 to 48 hours on business days.  

Are all items available at the time of order?

Not necessarily. We have a large inventory of a huge number of items, and items might sell out at any time. If we run out of an item that will not come back into stock, we usually remove it from sale on our website immediately. However, if an item is due to come back into stock, we will generally put the unavailable item on Back Order. Your invoice will show back-ordered items separately. When stock comes in, we typically process hundreds of back orders straight away, so you can expect to receive an email from us to let you know that your back order will soon be shipped. You have the opportunity to add to your order to take advantage of the fact that we are paying for the shipping. We always pay for freight on back orders! We understand if you wish to cancel your back order, but appreciate it a lot if you are happy to receive the stock you’ve ordered, since we re-stock items precisely for that purpose.  

What do I do if a product is faulty?

Please do not return any goods to us without contacting us first. If you have not received goods as invoiced, or if you find defective goods within your order, please call or email us ASAP after you receive your goods. We will sometimes replace defective goods, or if a replacement is not available, you will be credited for the goods as invoiced. Due to the high cost of shipping, we usually send out replacements with other orders or back orders that are being shipped.