Doormat – Eli the Elephant 75×45

Shipping Policy

You will be able to track your order on the specific freight couriers tracking website. Sometimes freight couriers split deliveries for an order. Unfortunately, this is what works best for them when delivering according to their procedures. You'll be able to track the complete delivery using your consignment details on the courier's website. A "Partial Delivery" means you have some items/cartons still on their way.

Damaged Items

Our warehouse team works so hard to safely pack and ship your order, but once it leaves us it is out of our hands. If you need a credit on any damages please let us know. Please include your order number, SKU code of the damaged item along with a photo of the damages and we will get back to you. After a certain period of time, we really can't assume liability for damages if we con't confirm when/where the damage has occurred. We ask that you get in contact with us immediately to report damages, upon receiving your order so we can process your claim right away.