CHATEAU CANVAS OTTOMAN (THE CHARLOTTE)

Uniqueness and Variations in Products

We sell hand picked, hand cut, hand built, hand finished furniture and accessories using traditional methods. We don't make our furniture and accessories to a price; we make to a standard of product integrity, quality and finish. Any irregularities are characteristics of its handcrafted origins and it is only natural that occasional deviation in colour, grain, texture and consistency are experienced. It is even possible that some parts of the timber may open up in areas, this is part of the originality of the timber, the distressed finich, and uniqueness of each piece.

Specials and Clearance Items

No returns or credits issued against any specials and clearance items. We hold no responsibility for the quality or condition of clearance items.

Repurposed Items

As these are one offs and hand made, variations occur in colour, materials used, craftmanship, size and style of each individual item. Photos are for illustrative purposes only and will vary from piece to piece.

Warranty

Warranty is voided for commercial use or for use in commercial premises or misuse. Warranty varies from 3 to 12 months depending on the item.

Claims

All claims for damaged inventory must be accompanied with a photo of the applicable piece or pieces. All claims must be notified within 24 hours of receipt of the goods. No goods are to be returned without prior approval. We do not refund moneys, however, we will credit your account should your claim be approved. Please choose carefully as we do not credit or refund for change of mind or if products are not suitable.