Lavera-Basis Moisturising Cream Q10 50ml

Shipping Policy

Any dates specified for delivery of any Goods are estimated dates only and Bio Living International Pty Ltd shall not be liable for any loss or damage which the Customer may suffer as a result of delivery being delayed for any reason whatsoever.

Returns and Refunds Policy

Returns will only be accepted with proof of purchase. Any claims for credit including but not limited to claims for non-delivery or defectiveness of goods must be made in writing within 48 Hours of delivery, otherwise the customer is deemed to have accepted the goods and liable for the goods. No replacement/credit will be given after this period.

If the damaged product is obvious at the time of delivery, this must not be signed off by customer, the customer must write a note on a delivery docket i.e. Damaged item(s) and notify our office within the specified time frame, otherwise we will not accept any damaged items for credit or replacement.

If incorrect product delivered, then items must be received in original packaging/condition. Otherwise, we will not accept any damaged returned items for credit or replacement. (Freight –Bio living will bear the cost of shipment of replacing the damaged product, incorrect shipped products, missing or faulty goods)

Customers are not entitled to a credit if; Simply change of mind or no longer want the products, realize they cannot afford the goods, Chose the wrong products or were responsible for causing the fault, or product damaged.

While all efforts have been made to ensure that all product information including ingredient listings are accurate, up to date and complete for products on the Bio Living website, suppliers may change formulations on short notice. Please check ingredient listings on the actual product before use.